Address
17704-102 Avenue NW, Edmonton,
Alberta, T5S 1H5
Main Intersection:
178 St NW and 102 ave NW
Our Hours
Monday-Friday: 8am – 5pm
Saturday: Closed
Sunday: Closed
Simplicity Car Care Edmonton West
A team of experienced collision repair experts can be found at every Simplicity auto body shop. We guarantee that you will receive consistent and dependable car care service – no matter which location you visit.
About Our Edmonton West Location
General Manager: Troy Kay
Our location owners are dedicated to ensuring a wholly positive car care experience for each and every Simplicity customer. They take great pride in the quality and promptness of their car care and collision repair services.
Available Services
- Paint Scratch Repair
- Glass Repair and Replacement
- Paintless Dent Repair (PDR)
- 3M Clear Guard Chip Protector
- Air Conditioning Service
- Wheel Repair
- Collision Damage Appraisal
- Collision Repair
- Auto Painting
Photo Gallery
Here’s What Our Customers Are Saying About
Simplicity Car Care Edmonton West
Dim Alyn Kel
20:44 23 Feb 24
Don’t go here folks it isn’t worth the hassle and insulting behaviour. So far I have been back three times for three different issues, all of them caused by their shoddy workmanship; including pieces falling off and handing me back my car when it looked ridiculous. They even gave it back to me once with black resin smeared all over the inside window. Their head office is no help, bring your escalations to your insurance company and other governing bodies like AMVIC!
Was Beegoo
19:44 08 Feb 24
Very good service. Mark is an amazing person. Always here to explain and is very patient. Hats off Simplicity. very happy customer
James Haslip
04:48 04 Feb 24
Had a fender bender and the insurance company sent me here. Expectations were blown away.The staff were super on top of everything, genuine people, and a pleasure to deal with.They were diligent in communicating and scheduling, and even went above and beyond ensuring my rental was booked, paperwork was in order, and they had my relevant contact info.The process was enhanced by how well informed they kept me, step by step thru the repairs.Although I hope I never need them again, if I do— I know where to go. Honestly the best service I’ve received anywhere for a long time. Super impressed, and that is hard to do.11/10 I would recommend these folks, every time.
Tim Scott
12:07 21 Dec 23
I don’t usually offer reviews unless somebody does exceptional job, and I have to admit Simplicity West Edmonton did an exceptional job. I’m extremely happy with the work they didThe repair was done very quickly, efficiently politely and the car looks better now than it did when I purchased it. Thank you very much appreciate it.
Al Dunning
00:04 21 Dec 23
I've had previous work done at this shop and recently took my RAV4 in for a minor repair. They did the repair and the cost was under the original estimate! Before leaving they did a scan and I was given a report which will be valuable information to have in the future. The staff were friendly and professional like always! I would recommend this Empire Collision- West shop to anyone who wants great service and work done on their vehicle.
Rebecca Tonowski
00:05 22 Oct 23
I wish I could give a zero star.Run the other way. They will abuse your vehicle while it’s in their care. They are extremely unprofessional. Our vehicle came back more damaged than when it went in for service which has now left us with a $1600 bill.
Vlad Kuforyk
03:00 25 Jul 23
I was told that it would take 5 days to repair my car, they did much longer without warning me about it. did not respond to email. when I finally picked up the car, I found that the plastic on the door was broken. when removing the rear window, the plastic was very scratched. the place where there was a scratch on the car was done well, but there was rust on the door, they just painted it over without cleaning it
Zac Davis
23:02 11 Jul 23
My wife asked to borrow my car as her’s would be in the shop for just under a week. Simplicity told us on several occasions that it would be ready the next day, or that it was in line up for paint. It was quite obvious they were full of it because they must’ve painted it a dozen times by now if what they told me over the phone was accurate. Its coming up on damn near a month now and they are saying another day or two, because once again, it’s in the line up for paint;) I will never be bringing another car to “Simplicity” because not once has this process been anything other than troublesome.
David Smith
18:21 26 Jan 23
Garbage management and company. Must have a potatoe doing repairs because they dont know how to do simple body work. Change name to garbagecarrepair.Would never take a car here. How do you have any 5 star reviews probably paid for. High turnover rate for management and staff always differentDEFINITELY dont come here even if its for insurance
darlene acton
16:18 25 Oct 22
I needed auto body repairs done and my insurer recommended this shop. I'm so glad they did as I was treated well and my car was repaired quickly. I was informed of every step in the process and the shop even arranged for my rental vehicle to be ready when I dropped mine off. The staff were lovely to deal with and the car looks like new!I just used them again for damage to an exterior mirror and Rory, the manager, along with the other staff were just as good to me as before. This shop has longevity in its excellent service to customers.
Andrii Dydyna
21:01 12 Jul 22
I brought my vehicle from out of province to get repaired after a rear-end collision I’ve been in. The staff is friendly and professional, they settled everything with ICBC without me worrying about it. The vehicle was fixed within a week, the car looked like brand new, the vehicle was detailed in and out. Special thanks to Julie, Mike and the receptionist who helped me out from the start until the end of the process.
Neil Bowker
21:49 02 Jun 22
Simplicity recently fixed vandalism damage as well as various other scratches and scrapes on my vehicle. I picked up the vehicle yesterday, was pleased with their service and would recommend them to others.
Db Bar
13:55 25 May 22
After a tech at great west Chrysler crashed my truck going to mcdonalds, my truck got brought to simplicity. They did a great job and great customer service. Mike is a really good guy to deal with. Thanks
sherry
20:28 23 Apr 22
This is the second time I have used Simplicity’s services and again, I am extremely happy with their work and staff! The staff are very welcoming and helpful, a real pleasure to deal with. Their work is exceptional! You cannot tell any damage was ever done and it looks brand new (they wash your car prior to handing it back to you). They go the extra mile for you. Both times, they did 100%!! I am a very happy customer and should I ever require their services again, I will absolutely go back! Their prices are excellent too! ⭐️⭐️⭐️⭐️⭐️/5 STARS!!
Gabriel Guevarra
19:52 15 Mar 22
I was rear-ended and ended up bringing my car here for repairs due to good reviews by other clients. Damage to my car was pretty minor and only needed rear bumper and rear right light assembly replacement.Dale P. did a great job keeping me updated on the progress from ordering and waiting for parts to when the car was being repaired and finished.I was satisfied with the end result and my car is good as new. Recommended.
Merilee Billingsley
19:26 04 Mar 22
We were directed to this service through our insurance company. They did great work. The only issue we had was when they replaced the drivers door, they used a used door and the inside of the door was wrecked. Apparently they were supposed to put the inside of the original door back in. When this was brought to their attention they fixed it immediately and quickly. I would absolutely use them again. They were very professional and great to deal with.
Lorna D
18:45 02 Mar 22
After my minor car accident (I was not at fault), I took photos and submitted them within a day to the insurance app as requested. Empire took weeks to get back to me about when to make an appontment to have my car repaired. An update/touch base about the expected time frame would have been nice to get within a few days of the accident. I needed the back left tail light replaced and well as 2 spots to be painted on the side and back corner of my van. The tail light and large paint scratch were done well, but the small paint scratch was not painted even though I had submitted a photo of it. So perhaps I should have gone over the expected work with them when I brought in my van (I thought the photos would have been enough). They were accommodating & had the work done before expected (I was told 3 days for these repairs, but they were done in 2). When I went to pick up my van, the admin clerk tried to tell me that I owed a $250 deductible. I was not at fault, so this should have been checked and this charge should have been withdrawn beforehand. After checking it in their system, they rectified it & I didn't have to pay in the end, but I shouldn't have been asked to pay.
Cosette
22:47 22 Nov 21
Great place to go for body work, and customer service!Sharon who is a wonderful technician did a great job with my vehicle. Dale was very helpful and kept me informed on every step. Megan and Julie were both very pleasant and a joy to talk with. The staff goes above and beyond to make sure you have a good experience and are happy with the final product… which I gladly was. Thank you to all the staff for making this experience quick and easy.
Eli G
19:30 16 Oct 20
Backed into a yellow concrete pillar in a parkade with my truck last night. Not even 12 hours later I phoned Empire Collision and came personally to their west end shop just to get a quote. No appointment needed, quote was timely and free of charge. Dale provided excellent customer service and the paint scratch was out of my truck within the day. Am truly grateful for the professionalism, affordability and timely services provided by the team. Can definitely see myself returning for service If I so need it. Thanks guys!
A Google User
16:19 29 Nov 19
I was recommended to use this “prefer shop” to get my vehicle repaired from the insurance. Unfortunately, when speaking to them about the repair and estimate, it doesn’t seem the quotes were accurate, it was too good to be true.I have reach out to them several occasions when can I drop the vehicle or are the parts even coming?Haven’t received any communications from them based on the conversations I had and what appears to be a lot of back/forth, broken telephone game. Luckily, I brought my vehicle to another shop to give me the accurate quote I was looking for…turns out, it was more expensive than what this shop has quoted me.I will NEVER trust the insurance recommended prefer shops ever again. Based on what I’ve experienced in the last 3 months, lack of transparency and/or accuracy to what customers are inquiring about.
Alan Zou
16:19 29 Nov 19
FANTASTIC, FANTASTIC and FANTASTIC.And amazing customer service.My vehicle hit a moose on road trip. However, Empire Collision West took good care of my car. They preform wonderful and professional work. I’m very happy with the outcome. Definitely the best choice for repairing your vehicle at Empire Collision West.
Abisaac Saraga
17:27 03 Sep 19
Sitting in the waiting area with complete delight about the service received here at Empire Collision. I was so pleased I had to write this review before leaving. After our kids decided to use our car as their canvas, and a rock as their brush, Empire was able to completely erase the scratches quickly at reasonable cost. Check out the before and after pics I added to this review. Thank you thank you thank you. It's like it never happened.
