Auto Body Shop Careers

Collision Repair Careers

Growth Opportunities with Simplicity Car Care

Simplicity Car Care is an ever-growing auto body shop franchise with multiple locations across Canada that provide the utmost quality in car collision repair and detailing. It’s our responsibility to ensure our customers can get back into the driver’s seat quickly for a safer drive. We do this by creating the best team of car technicians across all locations.

Join Our Team

Simplicity Car Car is always looking for talented, dependable, and motivated individuals to join our successful collision repair team. See below our available job postings if you’re looking to apply your skills in a leading auto body shop and take advantage of new opportunities.

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Calgary, Alberta

Motor vehicle body repairer apprentice

2 vacancies

Company: 2214662 Alberta Ltd. o/a Simplicity Car Care Calgary South
Business Information: Our full-service car care centres are open 5 days a week to serve you better. Our team of technicians provides service to all makes and models with speed and care, getting you back to what matters most.
Business Address: 5009-1 St SW, Calgary, AB, T2G 0A1
Work Location: Same as above
Type of Employment: Full time - Permanent
Anticipated Start Date: As soon as possible

Job Duties:

Review damage report and estimates of repair cost and plan work to be performed Clean and maintain work space
Replace front end components, body components, doors and frame and underbody components
File, grind and sand body surfaces to be repaired
Hammer out dents, buckles and defects using specified tools provided by the collision centre Remove damaged fenders, panels and grills and bolt or weld replacement parts into place Repair or replace interior components
Operate soldering equipment or use plastic filler to fill holes, dents and seams
Follow and complete Quality Control documents provided to the team by the manager
Pre-fit parts on vehicles before completing the repairs
Ensure that body and frame repairs are completed to the Original Equipment (OE) specifications itemized in the OE procedures.
Ensure that all tools are being used safely

Requirements:

Education: Completion of secondary school is required
Experience: A minimum of 2 to 3 years of experience is required. If the candidate does not have 2 to 3 years of experience, then an apprenticeship program in the field of minimum 3 years is required.
Welding MIG experience is an asset
Driver’s license class G is an asset
Work conditions and Physical capabilities: Fast-paced environment, Physically demanding, Attention to detail, Standing for extended periods, Bending, crouching, kneeling, Handling heavy loads.
Personal suitability: Excellent oral communication, Accurate, Dependability, Team player, Reliability, Organized, Client focus, Efficient interpersonal skills
Work site environment: Dusty, Noisy, Odours
Weight Handling: Up to 45 kg (100 lbs)
Language: English is required

Salary: $29.00 hourly, 42.5 hours per week
Benefits: Dental plan, Vision care and Disability benefits, Health care plan.

Important Information: Work schedule is 5 days per week. Shift is usually from Monday to Friday from 8:00 am to 5 :00 pm. However, flexibility on schedule is required. Overtime and work on weekends may be required depending on the business needs.

Apply by email to: hr@on.simplicitycarcare.ca

South Calgary, Alberta

Apprentice Repair Planner

Willing to train.

To Apply Email calgarysouth@simplicitycarcare.ca

Qualifications

Customer service: 1 year (Required)
Service advisor: 1 year (Preferred)
Service Writers: 1 year (Preferred)

Benefits

Pulled from the full job description
Extended health care
Full Job Description

Job Description

Repair Planner. The main Job for the auto body apprentice/repair planner position consists of three general areas. One is the dismantling and reassembling of customers vehicles for insurance estimates including photos of damage and the repair and reassemble of certain repair as per management. Two is the detailing of the customers cars prior to them receiving their vehicle. Essentially the last set of hands on the customers car. It is a very department in our chain of process and procedure. And the last portion is the pickup and delivery of customers cars and dealer cars for our Valet program with one of our DRP partners and with our dealer group. Again, a very essential role for the company as you will be the face of Simplicity when meeting with both our customers and our dealer contacts when exchanging repairs and rentals.

Roles and Responsibilities

Pick up and deliver rentals and customer cars for out Valet Program
Detail vehicles for delivery
Polish out small scratches and scuffs or any small paint corrections that must be done.
Prewash and dry vehicle, then prepare vehicle for visual mapping
Outline all UPD’s (Unrelated Prior Damages)
Complete all Repair Planning forms
Print vehicle ID sheet and tape to interior of windshield/back glass and parts carts.
Take pictures of Lic. Plate, VIN, Milage, 4 corners, UPD’s and primary impact, photos for insurance estimates
Check light bulb for functionality (change if required)
Check electrical
Windows (do them all for up and down smoothly?)
Door locks (all 4 lock/unlock)
Dashboard lights
Radio (functionality, do all stations have clear visual?)
A/C (is it working? If not, is it related to the loss?)
Conduct full disassembly and contact manager and a tech for damage verification

Goals for Position

0 Supplements on any vehicle that has 28 hrs of repair and under
Ensure that 100% broken pieces have been removed and itemized at time of first appraisal. (Placed on the appropriate parts cart shelf as per our Repair Plan Grid)
100% Customer Satisfaction
Ensure that drivable repair plans are completed in an hour 100% of the time.
Ensure that all damages (directly/indirectly) are captured at initial inspection 100% of the time.
Ensure that drivable repair plans are 100% safe and road worthy all the time.
Ensure that A1 tech has inspected the damage with a manager 100% of the time.
Ensure that 100% of non-drivable vehicles have a supplement average no greater than 5%

HPA’S

Ensure all UPD’s are outlined on photo card and digitally documented.
Disassemble/reassemble drivable vehicles
Ensure that all vehicle and parts carts are properly labelled
Ensure that no parts are left in vehicles at any point of the repair process.
Always keep Repair Planner area 5s’d.

IT Systems and Forms

Summit Software
All Data
Mitchell and ADP estimating software
Digital camera and all media drives
Repair Planning Check list
Q/C Check List
Internet access (online R&I assistance-Google/You Tube)

Qualifications

Currently enrolled or have completed apprenticeship program in auto collision
Own a basic set of automotive tools
Drivers Licence

Skills Needed

Ability to multitask
Very organized
Works well with others
Ability to adapt to high pace changing environment
Decision making and problem-solving ability

Recommended Knowledge

SRP White Belt Training
R.P. and how it affects the process
Understand KPI’s
Owners of 5S
Basic knowledge of Lean and TOC (recommended reading is “The Goal” by Eli Goldratt

Career Progression for repair Planner

Disassemble/reassemble Team Leader (Segmented Collision Mix)
A1 Technician at a PCG site
Parts/ Production/ Operations Manager at a PCG Site
Site level GM

This position is Full Time + Benefits and the additional Bonus Program to be discussed during interview.

Job Types: Full-time, Permanent

Salary: $16.00-$20.00 per hour

Benefits:

Extended health care

Schedule:

8 hour shift

Experience:

Customer service: 1 year (required)
Service Advisor: 1 year (preferred)
Service Writers: 1 year (preferred)

Work Location: On location

Barrie, Ontario

Collision Repair Technician

Experienced collision repair technician is required. We are a busy collision repair shop that is well equipped and clean. If you are a quality minded person with a good attitude and experience we want to hear from you.

Experienced collision repair technician is required.

We are a busy collision repair shop that is well equipped and clean. If you are a quality minded person with a good attitude and experience we want to hear from you.

Simplicity Car Care's vision is to make car care simple and affordable for every vehicle owner in the world.

In an era where day-to-day complexity is the norm, Simplicity is hard to find. We are committed to ensuring our customers find it here at Simplicity Car Care.

While collision repair plays an important role within the life cycle of our clients’ vehicles, we focus on the total car. We know Canadians are seeking car care experts who can skillfully address their collision needs while also providing tires, detailing, glass repair and replacement, and much more, all under one roof.

To Apply Email: Barrie@simplictycarcare.ca

Barrie, Ontario

Collision Repair Estimator

Full Time

Collision Repair estimator required for our Midland Chrysler location.

Meet and greet customers.
Complete accurate estimates using Audatex and Mitchell estimating.
Schedule repairs, order parts, communicate with insurance companies, clients, dealership and repair shop .
Experience with Mitchell and Audatex estimating is preferred.
If you are a positive person with a good attitude.
Outgoing and personable.

We would like to hear from you. Please apply with resume to barrie@simplicitycarcare.ca

Canada, Ontario

Inside Auto Appraiser – Head Office

Full-time, Permanent Remote Position. Accepting applications from across Canada.

Position Title: Inside (Central) Auto Appraiser

Reports To: Platform Services Manager

Inside Auto Appraiser

Email Paolo De Gaetano at pdegaetano@simplicitycarcare.ca

Simplicity Car Care - Head Office

Remote•

$60,000–$70,000 a year - Full-time, Permanent

Qualifications

Work authorization (Required)
Connect and Mitchell Cloud Estimating: 2 years (Preferred)
Audatex Estimating and usage of Consolidator: 3 years (Preferred)
Collision Appraisal: 3 years (Preferred)

Full Job Description

Company Overview

Simplicity was created to combat overpriced and over complicated car care. Instead, we offer quality service and superior value that gets our clients back on the road sooner. Our people are our most precious resource and we’re dedicated to providing continuous personal and professional development to all our staff. We are a franchise organization with locations across Canada. Our vision is that we all serve not only our clients, but all of society with compassion and care.

Position Title: Inside (Central) Auto Appraiser

Reports To: Platform Services Manager

Position Summary

The Inside (Central) Appraiser is responsible for completing estimates from Simplicity Car Care (SCC) Network that will be uploaded to all insurance and fleet accounts (including rental companies); to achieve overall operational excellence and generate maximum profitability. The incumbent would work independently from their home office, supporting the appraisal inspections of the SCC network.

The incumbent is also responsible for ensuring that all vehicles are disassembled for estimatics. Furthermore, each file must have proof that OEM Procedures have been used via (I CAR, Tech Advisor, Alldata or pay subscription fees for info).

Key Duties and Responsibilities

Execute on the BIG 5 per file
Gather OEM info per file
Ensure vehicle calibration requirements are documented
Focus on Repair VS Replace as first option always
Estimate Procedures Pages and Discovery Code implementation
Capture all refinish operations per estimate
Ensure all estimates are DRP Guideline compliant.
Ensure that uploaded estimate is “synched” in Summit after upload
Ensure that uploaded estimate has been saved to the Summit PDF tab
Ensure that all appraisal requests are completed in 24hrs.
Explain to the Network why a “Meticulous Disassembly” is required upon rejection of a file
Review assignment details
confirm date of loss
confirm drive status and location of vehicle
confirm deductible
PAI (Primary Area of Impact)
Confirm if date is set in Progi for an assessment
Confirm Inspect only/WOP
Confirm whether claim has 43E/NVP (New Vehicle Protection)
Ensuring all estimates and photos are of high quality and that a “Repair Auth” form is scanned into the file
Confirm that all total loss paperwork and estimate have been uploaded at the same time
Other duties as assigned

Experience, Qualifications, and Knowledge:

Minimum 3-5 Years collision appraisal experience
Proven track record as an effective Team leader
Advanced Knowledge at both Audatex Estimating and usage of Consolidator
Advanced Knowledge Mitchell Systems (Connect and Mitchell Cloud Estimating)
I CAR instructor or Platinum Cert. is an asset

Skills:

Excellent communicator
Self-starter and action oriented
People Person
Outgoing personality
Decision making and problem solving skills
Self-Confident and Professionalism
Bi-lingual is an asset (English & French)

Diversity, Equity & Inclusion:

Simplicity Car Care is committed to Diversity, Equity and Inclusion and focus our efforts in ensuring our clients do the same. As part of our commitment to inclusivity, diversity, equity and accessibility, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply including individuals with disabilities, those who identify as Indigenous or persons of color, members of the 2SLGBTQIA+ community, under-represented groups, and others.

Job Types: Full-time, Permanent

Salary: $60,000.00-$70,000.00 per year

Benefits:

Casual dress
Dental care
Extended health care
Life insurance
Paid time off
Vision care
Work from home

Schedule:

8 hour shift

Supplemental pay types:

Bonus pay

Experience:

Connect and Mitchell Cloud Estimating: 2 years (preferred)
Audatex Estimating and usage of Consolidator: 3 years (preferred)
Collision Appraisal: 3 years (preferred)

Work Location: Remote

Ottawa, Ontario

Repair Planner

Simplicity Car Care - Ottawa Downtown

Full-time, Permanent

To apply email: junaid@simplicitycarcare.ca

Job details

Full-time
Permanent
Shift & schedule
8 hour shift

Qualifications

Service advisor: 1 year (Required)
Customer service: 1 year (Required)
Service Writers: 1 year (Required)

Benefits

Extended health care
Full Job Description

Job Description

Repair Planner

The main Job for the auto body apprentice/repair planner position consists of three general areas. One is the dismantling and reassembling of customers vehicles for insurance estimates including photos of damage and the repair and reassemble of certain repair as per management. Two is the detailing of the customers cars prior to them receiving their vehicle. Essentially the last set of hands on the customers car. It is a very department in our chain of process and procedure. And the last portion is the pickup and delivery of customers cars and dealer cars for our Valet program with one of our DRP partners and with our dealer group. Again, a very essential role for the company as you will be the face of Simplicity when meeting with both our customers and our dealer contacts when exchanging repairs and rentals.

Roles and Responsibilities

Pick up and deliver rentals and customer cars for out Valet Program
Detail vehicles for delivery
Polish out small scratches and scuffs or any small paint corrections that must be done.
Prewash and dry vehicle, then prepare vehicle for visual mapping
Outline all UPD’s (Unrelated Prior Damages)
Complete all Repair Planning forms
Print vehicle ID sheet and tape to interior of windshield/back glass and parts carts.
Take pictures of Lic. Plate, VIN, Milage, 4 corners, UPD’s and primary impact, photos for insurance estimates
Check light bulb for functionality (change if required)
Check electrical
Windows (do them all for up and down smoothly?)
Door locks (all 4 lock/unlock)
Dashboard lights
Radio (functionality, do all stations have clear visual?)
A/C (is it working? If not, is it related to the loss?)
Conduct full disassembly and contact manager and a tech for damage verification

Goals for Position

0 Supplements on any vehicle that has 28 hrs of repair and under
Ensure that 100% broken pieces have been removed and itemized at time of first
appraisal. (Placed on the appropriate parts cart shelf as per our Repair Plan Grid)
100% Customer Satisfaction
Ensure that drivable repair plans are completed in an hour 100% of the time.
Ensure that all damages (directly/indirectly) are captured at initial inspection 100% of
the time.
Ensure that drivable repair plans are 100% safe and road worthy all the time.
Ensure that A1 tech has inspected the damage with a manager 100% of the time.
Ensure that 100% of non-drivable vehicles have a supplement average no greater than 5%

HPA’S

Ensure all UPD’s are outlined on photo card and digitally documented.
Disassemble/reassemble drivable vehicles
Ensure that all vehicle and parts carts are properly labelled
Ensure that no parts are left in vehicles at any point of the repair process.
Always keep Repair Planner area 5s’d.

IT Systems and Forms

Summit Software
All Data
Mitchell and ADP estimating software
Digital camera and all media drives
Repair Planning Check list
Q/C Check List
Internet access (online R&I assistance-Google/You Tube)

Qualifications

Currently enrolled or have completed apprenticeship program in auto collision
Own a basic set of automotive tools
Drivers Licence

Skills Needed

Ability to multitask
Very organized
Works well with others
Ability to adapt to high pace changing environment
Decision making and problem-solving ability

Recommended Knowledge

SRP White Belt Training
R.P. and how it affects the process
Understand KPI’s
Owners of 5S
Basic knowledge of Lean and TOC (recommended reading is “The Goal” by Eli Goldratt

Career Progression for repair Planner

Disassemble/reassemble Team Leader (Segmented Collision Mix)
A1 Technician at a PCG site
Parts/ Production/ Operations Manager at a PCG Site
Site level GM

This position is Full Time + Benefits and the additional Bonus Program to be discussed during interview.

Job Types: Full-time, Permanent

Salary: $16.00-$20.00 per hour

Benefits:

Extended health care

Schedule:

8 hour shift

Experience:

service advisor: 1 year (required)
Customer service: 1 year (required)
Service Writers: 1 year (required)

Work Location: On location

Ottawa, Ontario

Auto Body Technician

Simplicity Car Care - Corporate

Full-time, Permanent

To Apply Email junaid@simplicitycarcare.ca

Qualifications

Auto body repair: 1 year (Required)
Automotive Body Repair & Refinishing Occupations: 1 year (Required)
Red Seal license (Required)

Benefits

Extended health care

Job Description

Position Title: Auto Body Technician

Reports To: General Manager

Payband: $25.00 per hour starting and then $21.00 flat rate + Benefits

Position Summary

The Auto Body Technician is responsible for processing vehicle repairs based on Simplicity Car Care’s best practices and ensuring customer satisfaction. The Auto Body Technician will work in the Body/Frame department in providing that vehicles are repaired as quickly as possible in a safe and quality manner, with a fit and finish that meets or exceeds the original factory fit and finish. The result should be an invisible repair.

Key Duties and Responsibilities

Maintain a repair vs replace metric of 70% month over month and quarter over quarter
Ensure 100% of broken parts are itemized in the initial Repair Plan for every vehicle.
Ensure the Repair Planner has disassembled a drivable Repair Plan in 30 mins so that the Lead technician and General Manager can review it.
Lead by an example while working in the collision centre
Act as a coach for all the apprentices working at that site.
Complete all Body Repairs in 180 Grit Sand Paper
Follow and complete the Quality Control documents provided to the team by the manager
Inspect all Repair Plans for estimated accuracy (drivable and non-drivable).
Ensure that body and frame repairs are completed to the OE specifications itemized in the OE procedures
Pre-fit parts on vehicles before completing the repairs
Ensure all parts on the Job Worksheet are replaced, and all panels bid to repair are repaired.
Ensure that all tools are being used safely
Ensure that vehicles on the frame machine are either P-4’d or tied down for maximum efficiency and safety.
Embrace a “Parts off the Car” mentality
To maximize shop efficiency and throughput.
To develop and maintain a high level of quality.
To develop and maintain a reasonable level of profit.
Ensure that they are sharing their “knowledge bank” with the apprentices.
Work on frame, body, and mechanical and electrical billable hours
Ensure that the 5s standard is maintained in Body, Frame, and Repair Planning.

Qualifications

Driver’s License
Red Seal 310 B Certification
Minimum 3 years A Tech experience
Minimum 3 years Frame “pull” Experience

Skills and Training to be provided:

Simplicity Repair Process
Simplicity Repair Planning Systems
OEM certification courses and equivalency training
I-Car Training

Job Types: Full-time, Permanent

Salary: $80,000.00-$110,000.00 per year

Benefits:

Extended health care

Schedule:

8 hour shift

Experience:

auto body repair: 1 year (required)
Automotive Body Repair & Refinishing Occupations: 1 year (required)

Licence/Certification:

Red Seal license (required)

Work Location: One location

Ottawa, Ontario

Auto Body Refinish Technician

Simplicity Car Care - Corporate

Full-time, Permanent

To Apply Email: junaid@simplicitycarcare.ca

Qualifications

auto body repair: 1 year (Required)
Automotive Body Repair & Refinishing Occupations: 1 year (Required)
Red Seal license (Required)

Benefits

Extended health care

Full Job Description

Position Title: Auto Body Refinish Technician
Reports To: General Manager
Pay band: $25.00 / hourly rate at start and then flat rate of $21.00 + Benefits
Last Date Revised: July 2021

Position Summary

The Refinish Technician is responsible for processing vehicle repairs based on Simplicity Car Care’s best practices and ensuring customer satisfaction. The Refinish Technician will lead the refinish department in ensuring that vehicles are refinished as quickly as possible in a safe and quality manner, with a fit and finish that meets or exceeds the original factory fit and finish. The result should be an invisible repair.

Key Duties and Responsibilities

Complete all repair assignments according to the methods and objectives outlined in the chapter titled Paint Shop Procedures.
In addition to basic hand tools such as air sanders, air ratchet, spray guns, sanding blocks, etc., you must also provide the minimum required tools and equipment listed in the chapter titled Painter’s Prep Cart and Inventory.
Inspect every vehicle as it enters the paint shop from the metal department, to ensure that it has passed all previous inspections and standards.
Immediately notify the appropriate person of any hidden or missed damage that doesn’t appear on the Work Order.
Be responsible and accountable for all parts for any jobs that are assigned to you. Be organized and develop a system for holding the parts until they are installed on the vehicle.
Whenever paint is mixed for jambing or cut in, make certain that enough material is mixed for the entire job, and that it is clearly labeled and stocked for easy access when the vehicle enters the paint shop.
Be certain that every job is checked for color match prior to the vehicle entering the spray booth. Each mixing and matching process should include spraying out a test panel.
Conduct any buffing necessary to your own paint work. This is intended to make each painter responsible for the efforts involved in the preparation and cleaning of jobs prior to painting. This also includes the work performed by others involved in the preparation, like apprentices and helpers.
Ensure that all spray operations are complete, all masking is removed, and all prior paint-related disassembly has been reassembled prior to returning the vehicle to the metal shop or detail shop for final assembly and get-ready.
You should remain conscious of, and make every effort to achieve the objectives outlined on the delivery list of cars scheduled. Sometimes this requires working overtime to meet the objectives.
Upon completion of a job or nearing completion of a job, advise the production manager and request a new assignment.
Maintain a good work attitude and cooperate with managers and fellow employees in a positive spirit of teamwork.

Qualifications

Ability to multitask, detail-oriented and consistently organized
Works well with others, is respectful and has strong communication skills
Ability to adapt to a highly paced and ever-changing environment
Sound decision making skills and problem-solving abilities
Constant awareness for safety and surrounding environment
Valid Driver’s License
Skills and Training to be provided:
Simplicity Repair Process
Simplicity Repair Planning Systems
OEM certification courses and equivalency training
I-Car Training

Job Types: Full-time, Permanent

Salary: $80,000.00-$110,000.00 per year

Benefits:

Extended health care

Schedule:

8 hour shift

Experience:

auto body repair: 1 year (required)
Automotive Body Repair & Refinishing Occupations: 1 year (required)

License/Certification:

Red Seal license (required)

Work Location: One location

Toronto, Ontario

Motor vehicle body repairer apprentice

2 vacancies

Company: 1717755 Ontario Inc. o/a Simplicity Car Care East York
Business Information: Our full-service car care centres are open 5 days a week to serve you better. Our team of technicians provides service to all makes and models with speed and care, getting you back to what matters most.
Business Address: 318 Greenwood Ave., Toronto, ON, M4L 2R8
Work Location: Same as above
Type of Employment: Full time - Permanent
Anticipated Start Date: As soon as possible

Job Duties:

Review damage report and estimates of repair cost and plan work to be performed Clean and maintain work space
Replace front end components, body components, doors and frame and underbody components
File, grind and sand body surfaces to be repaired
Hammer out dents, buckles and defects using blocks and hammers
Remove damaged fenders, panels and grills and bolt or weld replacement parts into place Repair or replace interior components
Operate soldering equipment or use plastic filler to fill holes, dents and seams
Follow and complete the Quality Control documents provided to the team by the manager Pre-fit parts on vehicles before completing the repairs
Ensure that body and frame repairs are completed to the OE specifications itemized in the OE procedures.
Ensure that all tools are being used safely

Requirements:

Education: Completion of secondary school is required
Experience: A minimum of 2 to 3 years of experience is required. If the candidate does not have 2-3 years of experience, then an apprenticeship program in the field of minimum 2- years is required.
Welding MIG experience is an asset
Driver’s license class G is an asset
Work conditions and Physical capabilities: Fast-paced environment, Physically demanding, Attention to detail, Standing for extended periods, Bending, crouching, kneeling, Handling heavy loads
Personal suitability: Excellent oral communication, Accurate, Dependability, Team player, Reliability, Organized, Client focus, Efficient interpersonal skills.
Work site environment: Dusty, Noisy, Odours
Weight Handling: Up to 45 kg (100 lbs)
Language: English is required

Salary: $29.00 hourly, 42.5 hours per week
Benefits: Dental plan, Vision care and Disability benefits, Health care plan.

Important Information: Work schedule is 5 days per week. Shift is usually from Monday to Friday from 8:00 am to 5 :00 pm. However, flexibility on schedule is required. Overtime and work on weekends may be required depending on the business needs.

Apply by email to: hr@on.simplicitycarcare.ca

Quebec, Quebec

Regional Performance Manager (RPM), Quebec & Atlantic

Bilingual French & English is a must

To Apply Contact kchung@simplicitycarcare.ca

Position Title: Regional Performance Manager (RPM)

Department: Operations

Location: Corporate, Quebec / Atlantic

Reports To: Vice President, Operations

Direct Reports: Yes

Simplicity Car Care is one of Canada’s fastest-growing automotive franchise networks with 84 collision centers across the nation. Our vision is to make car care simple and affordable for every vehicle owner in the world. Simplicity Car Care strives to make a positive and profound impact within the automotive collision industry. We are passionate about creating a better quality-of-life for our franchise partners, and we are equally passionate about providing a best-in-class experience for our customers.

The Regional Performance Manager (RPM), reporting to the Vice President, Operational Excellence & Technology, is a critical part of Simplicity Car Care’s success. They represent Simplicity’s brand and values, support the franchisees and shop performance, deliver on the annual Operations business plan and goals, strengthen insurance partnerships via Performance-Based Agreements (PBA), and ultimately drive our Net Promoter Score (NPS).

The successful candidate will be responsible for the Quebec and Atlantic regions. The successful candidate must be situated within Quebec or the Atlantic regions with the expectation of working-from-home as well as travelling to and from shops. Compensation includes a base salary as well as a performance-based bonus. Allowance will be provided and expenses will be reimbursed to cover travel.

Responsibilities include:

Overseeing and mentor Field Conversion Managers (FCMs) as it relates to onboarding new shops and maintaining operational excellence
Training and certifying shops around Simplicity standards, best-practices, and insurer Performance-Based Agreements (PBAs)
Driving further performance, efficiency, and continuous improvement within shops through Gross Profit Improvement (GPI), performance improvement plans, training, and corporate programs
Strengthen relationships with our franchisees by regularly engaging and advising them on Simplicity goals, their business plans, and opportunities to advance shop performance
Auditing and ensuring shops are compliant to the Franchise Evaluation Report (FER), health & safety, preferred vendor adoption, and regulatory requirements e.g. provincial labor and environmental legislation
Manage supply chain and vendor partners on behalf of Simplicity Car Care, inclusive of Estimatic firms, Paint Manufacturers and Distributors, Parts Vendors (OE/APU), and rental car partners
Assisting Simplicity and shops with recruiting, identifying, and develop talent
Managing and de-escalating insurance, client, and franchisee complaints
Additional duties as required in ensuring Simplicity’s and shops’ operations

Qualifications:

Auto collision industry experience at both a field and corporate/headquarters level
Relevant training in collision repair, business, or operations e.g. I-Car, James Maxwell leadership series, BComm or diplomma, Lean Six Sigma Green Belt
5 to 7 years of progressively more responsible management experience
Prior experience as a collision center general manager or shop owner—overseeing and developing techs painters, or other staff is an asset
Working knowledge of Summit or BodyShop Connect, Mitchell Repair Center, Autadex, Progi is an asset
Experience onboarding new shops, process, and/or tools. Project management certification is an asset
Ability to travel
Fluent in spoken and written French (bilingual)

Titre du poste: Regional Performance Manager (RPM)

Département: Operations

Location: Corporate

Rapports à: Vice President, Operations

Subordonnés directs: Oui

Simplicity Car Care est l'un des réseaux de franchises automobiles à la croissance la plus rapide au Canada avec 84 centres de collision à travers le pays. Notre vision est de rendre l'entretien automobile simple et abordable pour chaque propriétaire de véhicule dans le monde. Simplicity Car Care s'efforce d'avoir un impact positif et profond au sein de l'industrie de la collision automobile. Nous sommes passionnés par la création d'une meilleure qualité de vie pour nos partenaires franchisés, et nous sommes également passionnés par l'offre d'une expérience de premier ordre à nos clients.

Le directeur régional de la performance (RPM), qui relève du Vice-Président, Excellence Opérationnelle et Technologie, est un élément essentiel du succès de Simplicity Car Care. Ils représentent la marque et les valeurs de Simplicity, soutiennent les franchisés et les performances des magasins, réalisent le plan d'affaires et les objectifs annuels des opérations, renforcent les partenariats d'assurance via des accords basés sur la performance (PBA) et, en fin de compte, stimulent notre Net Promoter Score (NPS).

Le candidat retenu sera responsable des régions du Québec et de l'Atlantique. Le candidat retenu doit être situé au Québec ou dans les régions de l'Atlantique et s'attendre à travailler à domicile ainsi qu'à se déplacer vers et depuis les magasins. La rémunération comprend un salaire de base ainsi qu'une prime basée sur la performance. Une indemnité sera fournie et les dépenses seront financées pour couvrir les frais de déplacement.

Les responsabilités comprennent:

Superviser et encadrer les gestionnaires de conversion sur le terrain (FCM) en ce qui concerne l'intégration de nouveaux magasins et le maintien de l'excellence opérationnelle
Former et certifier les ateliers autour des normes Simplicity, des meilleures pratiques et des accords basés sur la performance (PBA) des assureurs
Stimuler la performance, l'efficacité et l'amélioration continue dans les magasins grâce à l'amélioration de la marge brute (GPI), aux plans d'amélioration de la performance, à la formation et aux programmes d'entreprise
Renforcer les relations avec nos franchisés en les engageant et en les conseillant régulièrement sur les objectifs de Simplicity, leurs plans d'affaires et les opportunités d'améliorer les performances de la boutique
Auditer et s'assurer que les magasins sont conformes au rapport d'évaluation de la franchise (FER), à la santé et à la sécurité, à l'adoption du fournisseur préféré et aux exigences réglementaires, par ex. législation provinciale du travail et de l'environnement
Gérer la chaîne d'approvisionnement et les partenaires fournisseurs au nom de Simplicity Car Care, y compris les entreprises Estimatic, les fabricants et distributeurs de peinture, les fournisseurs de pièces (OE/APU) et les partenaires de location de voitures
Assister Simplicity et les magasins dans le recrutement, l'identification et le développement des talents
Gérer et désamorcer les plaintes des assurances, des clients et des franchisés
Tâches supplémentaires requises pour assurer les opérations de Simplicity et des magasins

Qualifications:

Expérience dans l'industrie des collisions automobiles sur le terrain et au niveau de l'entreprise/du siège social
Formation pertinente en réparation de collision, en affaires ou en opérations, p. I-Car, James Maxwell leadership series, BComm ou diplôme, Lean Six Sigma Green Belt
5 à 7 ans d'expérience en gestion de plus en plus responsable
Expérience antérieure en tant que directeur général d'un centre de collision ou propriétaire d'atelier - la supervision et le développement de techniciens peintres ou d'autres membres du personnel sont un atout
Connaissance pratique de Summit ou BodyShop Connect, Mitchell Repair Center, Autadex, Progi est un atout
Expérience d'intégration de nouveaux ateliers, processus et/ou outils. La certification en gestion de projet est un atout
Capacité à voyager
Maîtrise du français parlé et écrit (bilingue)

REMOTE

Director, Platform Services

Full-Time, Permanent

Our vision is to make car care simple and affordable for every vehicle owner in the world.

Who We Are: Simplicity Car Care is one of Canada’s fastest-growing automotive franchise networks with 90 collision centers across the nation. We are passionate about creating a better quality-of-life for our franchise partners and providing a best-in-class experience for our customers. Simplicity Car Care strives to make a positive and profound impact within the automotive collision industry. Simplicity Car Care believes that the Auto Collision Industry is ready for innovation and revitalization. Simplicity’s commitment to the environment, our communities, and our people allows us to be Trailblazers.

The Business Group: Platform Services provides a centralized support platform, which includes various administrative and operational services to all Simplicity Car Care Collision. The current services portfolio encompasses the writing and optimization of estimates, the dispatching of repairs and utilization of shop capacity, and finally troubleshooting and support on insurance, customer, and shop issues. These services deliver important support and allow the Collision Centers to operate in a cost-effective and scalable manner. As industry complexity and requirements increase, Platform Services will provide critical success drivers for the overall growth and development of the SCC Processes and Brand Differential.

The Role: The Director of Platform Services, reporting to the Vice President, Operational Excellence & Technology, is a critical part of Simplicity Car Care’s success. The successful leader will oversee a team of ten, remotely based individuals. This is an opportunity to develop and expand a strategic business group. The Director will lead and develop the implementation of key strategic business goals and KPIs, with a growth and entrepreneurial mindset. They will represent Simplicity’s brand and values. They will lead their team with a customer driven mindset that delivers & grows the services to our corporate shops & franchise locations, enhance the quality of our services by partnering with the network/insurers/vendors, and ultimately drive the internal/corporate Net Promoter Score (NPS) of network.

The successful candidate will work remotely from their home office. The Director must be able to travel – approximately 10 - 15% (as needed to meet with the team, attend conferences, meet with B2B partners).

The successful candidate will have:

3 to 5 years working with Corporate Insurance Partners and Automotive Collision Appraisal Experience. Experience with multiple Provincial Insurer requirements is an asset.
5 to 7 years of progressively more responsible management experience—leading a multidisciplinary team. This experience must include preparing and mananging budgets and reporting financial performance metrics.
Relevant training in collision repair, business, or operations e.g. I-Car, BComm or diplomma, Lean Six Sigma Green Belt
A proven track record of leading a team(s) with a sense of mission and strategic alignment.
Experience developing a Remote Work Team and creating a cohesive team culture is an asset.
Experience leading a service desk, call center, or other customer service functions is an asset.
Fluent in spoken and written French (bilingual) is an asset

Responsibilities include:

Provide leadership, mentorship and direction to the Platform Services Team.
Develop and lead the continuous improvement in Platform Services that includes streamlining of processes and adoption of new technology—resulting in greater productivity, SLAs, and lower errors.
Lead the growth, streamlining, and scaling of Platform Services based on Operational OKRs.
Inform the budget and manage the P&L associated with Platform Services, bringing financial rigor and accountability to the department.
Leverage business acumen, operational mindset, and analytical skills to identify areas of opportunity while accounting for risk and balanced priorities of stakeholders.
Successfully navigate relationships as well as work with key stakeholders and partners in the Simplicity network, insurance partners, vendors, and suppliers.
Provide reporting and advice to Simplicity leadership on performance and quality of services.
Work closely with Business Development, Sales, and Operations to oversee the recruitment and onboarding of new clients.

Department: Operations
Location: Corporate (Remote)
Reports To: Vice President, Operational Excellence & Technology
Direct Reports: Yes
Pay Range: $120,000 - $140,000

Diversity, Equity & Inclusion: Simplicity Car Care is committed to Diversity, Equity and Inclusion and focus our efforts in ensuring our clients do the same. As part of our commitment to inclusivity, diversity, equity and accessibility, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply including individuals with disabilities, those who identify as Black, Indigenous or persons of color, members of the 2SLGBTQIA+ community and others.

AI Recruitment Policies: Simplicity Car Care Inc. and their Recruitment partners may use AI in the recruitment process for this role. AI use may include but is not limited to predictive analytics to analyze candidate data, including résumés, social media profiles and online behavior, chatbots and other anylytical tools that could be classified as AI. Simplicity Car Care is dedicated to the equitable use of AI in all areas of recruitment.