1. Develop a Recruitment Pipeline
Challenges with recruiting and retaining talented staff in the collision repair industry stems from the proactive planning. Traditionally, collision centre owners would put out an ad on the newspaper and wait for someone to show up for he job. Today is music different. Technicians today are looking online for opportunities. Use online platforms such as Indeed and LinkedIn to help promote new job postings that your collision centre currently offers. These tools will allow you to reach a large audience as well as effectively targeting the new generation of technicians.
2. Develop a Career Path
Young staff begin working in collision repair facilities with keen energy. However, after months of shop maintenance tasks and sweeping floors, they want more. You run the risk of losing new technicians if they don’t see a clear path forward. Time is money and the cost of replacement can become a problem. Work with your staff to develop a career path based on what their needs and desires are. When you work in calibration, they will be motivated to work hard and stay loyal to you as they know that there is a common goal in sight.
3. Establish Clear Standards of Performance
A simple yet effective strategy is to establish clear standards of performance, which ties your people’s performance directly to the success of the business. This creates a culture where your people are focused on the things that matter most such as customer satisfaction, profitability etc. Share with your staff what you expect in these critical areas and work with them to better understand their role in helping to achieve the desired targets. With a setup such as this, employees will have the sense that the work they do is truly valuable and valued.
4. Incentivize Your Staff
Give your employees the opportunity to move upwards in your business. Strive to make sure that every one of your employees is aware that, yes, they can move upwards and grow if they stay with you and perform. They need to know what exactly it is they are working towards, and how they can do it well. If you’re asking your people to change, adapt and improve, it’s difficult for them to be motivated if there’s no payoff—so, give them the recognition they deserve. Some collision centres offer bonus in pay to technicians for achieving certain targets. Work with your staff in collaboration to understand what would motivate them if they were able to help the business become more successful.
5. Invest in Your High Performers
Your employees are much more likely to contribute to your business in a meaningful way if they’re good at what they do. Offer your staff ongoing training and development support. They will not only perform better but will feel appreciated as a valuable member of the company. Studies have sown that employees are more likely to be happier in the workplace when their employer invests in their development.
Putting together systems such as these will, despite the initial extra effort, go a long way in improving the quality of your personal and business life. With the right talent development plan in place, your staff will be motivated to succeed and add value to the organization. This has a considerable payoff in terms of customer satisfaction and the ability to entrust your people with managing the business. Happier employees lead to happier customers which make for happier business owners.
Click Here To connect with us and learn how Simplicity Car Care can help with attracting and developing your technicians.
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