1. Organize Your Work Space and Schedule
Taking control of your collision centre environment and schedule can prevent you from feeling overwhelmed and stressing unnecessarily. Studies have shown that when faced with a messy work environment, people immediately experience a rise in stress and anxiety levels. Before you start work each day, take a few minutes to tidy up your papers, remove any day-old coffee cups, empty waste paper baskets, and open a window to let in some fresh air. When it comes to your schedule, figure out what you can control such as when to take your lunch break or the order in which you’ll complete certain tasks. This will help you manage your time more efficiently and maintain as much control as possible over your everyday routines.
2. Have Breaks
Take breaks at work, away from your desk. A brisk walk can really help clear your head and although may not feel like it, physical exercise can sharpen your focus and lift your mood, making tackling a stressful situation seem less daunting. It may feel like you’re wasting time that could be spent working at the collision centre, but you’ll be much more productive, as well as less stressed, when you return to your desk. With the constant demands, it’s quite easy to feel bogged down. A break can give you a fresh perspective on things and how to get things done, which is essential for career growth and success.
3. Get Organised
It is very easy to say ‘yes’ when asked to do something, but if you are taking on too much you will end up doing nothing well. Think about your current workload and use a “to do” or task list, prioritising your tasks and how long they will take you to complete. Use this information when assessing whether you have time to take on additional work.
If you have a large task to complete, break it down into smaller tasks. This can make it easier to handle and give a greater sense of achievement as you complete parts of it. If you find you are getting distracted from a task being in a noisy office, with phones ringing and emails flooding in, put your out of office on and turn your phone on to do not disturb. Switching off from distractions and getting a task completed can really help your workload and reduce stress as a result.
4. Think Positively
Stress can feel a lot worse by thinking negatively; you won’t feel motivated or have the energy to tackle the problem. Give yourself a well done for completing tasks, however small and using your network, build relationships with positive people.
When dealing with a customer complaint, look at it from the perspective that its an opportunity to win a customer for life. If you react in a defensive manner, chances are the result won’t be favourable for both parties. But by keeping a positive approach, you will have better odds at dealing with the complaint and winning a loyal client in the process.
5. Improve Communication
Effective communication can improve teamwork, decision making, and problem solving. It’s important to establish clear channels of communication between your staff with transparency and approachability. Opening the lines for clear communication between all and attentively listening to issues being brought up will reduce workplace stress and feelings of isolation. Your technician’s concerns are thus minimized as you’re lending an empathic ear to their problems. It’s here where action is also important. It’s not enough to simply listen to a problem being brought up by a technician or staff member. As an employer, it’s up to you to resolve problems in such a way that it effectively benefits both parties.