The Secret to Great Customer Service

The Secret to Great Customer Service

When you think about providing great customer service, what comes to mind?  The speed of repair? The quality of repair? Or maybe a combination of the two? Although all these things matter, they are only a fraction of the equation to providing a high-level of service...
Reinvesting for Success

Reinvesting for Success

The evolution of vehicles and customer needs is ongoing and therefore requires you to be ahead of the curve if you want to not only maintain but grow your sales.  If you aren’t currently reinvesting in your business, it may be something you want to consider for your...
OEM Certifications

OEM Certifications

Obtaining Original Equipment Manufacturer Certifications for your shop is a hotly debated subject.  Is it worth it? Does it make a difference? Will it increase your sales? Here are a few reasons why getting certified can have a positive effect on your business:  ...
Systemizing Your Business

Systemizing Your Business

Systemizing your business is an important step that will allow you to streamline the processes involved from the moment a customer walks in your door to the moment they leave with their vehicle. It helps your employees work collectively and collaboratively as well as...
How to Organize Your Business

How to Organize Your Business

Keeping your business organized means more than just filing papers.  It requires organization of your finances, supplies, procedures and customers.  There are some simple tricks though that can turn any clutter into an organized dream come true. Here are our top tips...
Building Insurance Partners

Building Insurance Partners

Growing your collision centre requires growing your sales and expanding your business.  A big piece of this puzzle is to build and optimize strong relationships with your insurance partners.     Network The best way to begin fostering relationships with key...
Training Your Team

Training Your Team

A well run business requires a team of people that can work collectively and efficiently towards a common goal.  Employees that are motivated to work hard for their company are employees that feel supported, encouraged and motivated by their employer.  Part of...